Job Details

The Assistant Restaurant Manager for Joy will assist the Restaurant Manager in leading a group of employees in a manner which ensures delivery of World Class customer service, award winning food & beverage product, and an entertaining environment that blends together to create a seamless dining experience resulting in increased customer loyalty, real cover growth and improved operating margins. The Assistant Restaurant Manager should lead by example and create an environment where all guests and employees feel comfortable, welcome and special.

Essential Duties and Responsibilities Include:

• Show strong leadership skills and ability to lead a team.
• Assists the Restaurant Manager with all facets of running the restaurant operation and completes all tasks, duties, responsibilities, and projects as assigned within set timelines.
• Work with people of diverse backgrounds and experience.
• Directs and organizes the activities of the team to maintain high standards of food, beverage and service.
• Assists in interviewing, hiring, training, and resolving problems and will provide open communication. 
• Implement effective control of food, beverage, and equipment and labor costs.
• Plan and administer a training and development program within the department which will provide well trained associates at all levels.
• Communicate both verbally and in writing to provide clear direction to the staff.
• Pitch-in and help co-workers with their job duties as needed and be a team player.
• Develop and maintain close working relationships with all departments of the hotel and casino.
• Communicate with management, peers and subordinates in a professional, positive and consistent manner.
• Controls the inventories of food, beverage, and non-food supplies.
• Understand, follow, and enforce all gaming policies /guidelines approved by FSRC.
• Implements new menus and promotions, such as holiday and special event promotions.
• Responds promptly and effectively to guest inquiries and coordinates special arrangements and requests following established guidelines and policies.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

• Must be at least 21 years of age and have a High School diploma, GED/equivalent. 
• (2-3 years) previous supervisory/managerial experience in Asian Cuisine Restaurant.
• Bilingual in English, Mandarin or Cantonese preferred.
• Excellent customer service/communication skills.
• Excellent time management skills.
• Must be computer literate.
• Must have a strong sense of urgency.
• Demonstrate team building experience.
• Abilities to inspire, train, and develop people for promotion.
• Strong organizational skills.
• Excellent listening skills.
• Understand, follow and enforce ALL ABC ACT.
• Exceptional detail in follow up.
• Solid scheduling experience.
• Follow and enforce company policies and procedures.
• Excellent safety and sanitation skills.
• Enthusiastic in both leadership and customer service.
• Must be able to support and direct staff during busy times.
• Wine knowledge preferred.
• Versed in all aspects of the general operation of a food service business.
• Able to supervise a staff in order to meet the goals and objectives of the outlet while adhering to established standards, guidelines and procedures including issues such as service, safety, sanitation, food handling and guest recognition.
• Available to work required schedule which may include nights, weekends, early morning, holidays and overtime as needed.
• Must be physically mobile with reasonable accommodation.
• Must be able to reach above and below the shoulder, grip small items (i.e., flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables and counters; able to stand and walk for up to 8 hours; able to use hand motions when cleaning and wiping menus and table tops/counters.
• Able to work at a fast pace in an often crowded/noisy environment.
• Must be able to maintain a neat, well groomed, professional appearance and uphold the company appearance standards.
• Must maintain good posture and poise throughout shift.
• Able to multi-task, handle stressful situations, and make quick decisions based on established company standards, policies and procedures.
• Able to interact well with internal and external guests to achieve positive outcomes for the property and guests of the facility.
• Must be able to lift and carry up to 35 lbs. (Tables, chairs, glass racks, oval trays with food & dishes, cash registers, POS equipment).
• Must be able to push or pull 50 lbs. (Tables and chairs as required to provide appropriate seating arrangements for customers.).

Work Environment:

Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.